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Careers at Club One Casino

Tournament Director

Job Summary:          

The Tournament Director is responsible for planning, organizing, and overseeing all poker tournaments conducted within the card room. This position ensures tournaments are operated efficiently, fairly, and in compliance with California gaming regulations, casino policies, and established tournament rules. The Tournament Director delivers exceptional guest service while maintaining game integrity, resolving disputes, and creating an enjoyable experience for players.

Duties and Responsibilities

  • Plan, schedule, and execute daily, weekly, and special event poker tournaments.
  • Complete all set up and break down of all tournaments start to finish.
  • Enforce all tournament rules and procedures consistently and impartially.
  • Ensure compliance with California gambling laws, card room policies, and internal controls.
  • Conduct tournament announcements, player briefings, and rule explanations.
  • Manage tournament registration, seating assignments, player movement, balancing tables, and payouts.
  • Monitor tournament progress and adjust blind structures or schedules as approved by management.
  • Resolve player disputes professionally and make final rulings on tournament-related matters.
  • Coordinate with poker dealers, floor supervisors, cage personnel, surveillance, and security to ensure smooth tournament operations.
  • Verify prize pools, payouts, and tournament records for accuracy.
  • Assist in developing tournament schedules, promotions, and special events to increase participation.
  • Maintain accurate tournament documentation and operational reports.
  • Monitor player behavior and ensure compliance with casino standards of conduct.
  • Address guest concerns promptly while providing outstanding customer service.
  • Train and mentor poker staff on tournament procedures and best practices.
  • Recommend operational improvements to enhance tournament efficiency and guest satisfaction.
  • Perform other duties as assigned by management.

Qualifications

  • High school diploma or GED required; college coursework in hospitality, business, or a related field is preferred.
  • Minimum of 3 years of poker room experience, including tournament operations or supervisory responsibilities.
  • Extensive knowledge of poker tournament formats, including No-Limit Hold’em, Pot-Limit Omaha, and mixed games.
  • Thorough understanding of Tournament Directors Association (TDA) rules and procedures.
  • Knowledge of California card room regulations and internal controls preferred.
  • Strong leadership, communication, and conflict resolution skills.
  • Excellent organizational and time management abilities.
  • Ability to remain calm and make sound decisions under pressure.
  • Strong customer service orientation with professional interpersonal skills.
  • Proficiency with tournament management software and standard computer applications.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements

  • Ability to stand and walk for extended periods.
  • Ability to communicate clearly in a busy casino environment.
  • Ability to occasionally lift up to 25 pounds.
  • Manual dexterity sufficient to handle tournament materials and computer equipment.

Work Environment

  • Fast-paced casino environment with frequent interaction with guests and employees.
  • Exposure to moderate noise levels and continuous public contact.
  • Evening, weekend, holiday, and special event availability required.

Knowledge, Skills, and Abilities

  • Strong understanding of poker rules, tournament structures, and gaming operations.
  • Excellent decision-making and problem-solving abilities.
  • High level of integrity and professionalism.
  • Ability to manage multiple priorities simultaneously.
  • Effective leadership and team-building skills.
  • Strong attention to detail and accuracy.
  • Ability to foster a positive and welcoming player experience.

Application for Employment

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Club One Casino, Inc. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, disability, medical condition, sexual orientation, gender identity, gender expression, age, marital or veteran status, or any other legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at cindy@clubonecasino.com or (559) 497-3000 extension 102.

TO ALL PROSPECTIVE EMPLOYEES OF CLUB ONE CASINO, INC.

This application is intended to provide information for evaluating your suitability for employment and is not intended to be, nor may it be construed to be, an offer of employment or a contract for employment of any type whatsoever. It is very important for you to read each question carefully and to give an honest and complete answer. Any offers of employment are contingent upon furnishing satisfactory evidence of identity and legal authority to work in the United States. Any job offers are also contingent upon the successful completion of a background check, which includes a work history and a criminal history. Subject to a conditional offer of employment, you will be required to pay $152.00 to the CITY OF FRESNO for fingerprinting, a photograph and the background check.

The process takes approximately two weeks from the date of your payment to the City of Fresno. Should you receive a conditional offer of employment and fail to timely meet with the detective and submit payment to the City of Fresno, your offer of employment may be revoked.